Booking and Payment Terms, Conditions and Polices – Simonelli Apartments

Self catering accommodation

Our company is VAT exempt. All prices are in pounds Sterling £.

For self catering accommodation we request payment in full at the time of booking.

Check in 

Check in at Simonelli Apartments will be Self Service, unless meet & greet service has been agreed in advance. There is a lock box at the front of the apartment close to front door. The Access code will be give a few days before arrival.

Cancellation

If you wish to cancel your booking before 60 days prior to arrival, you will be charged a cancellation fee of 20%. On the date that the cancellation request is received the following cancellation charges apply, expressed as a percentage of the total cost of your stay as detailed below:

Over 60 days prior to stay – 20%

29 – 59 days – 50%

15 – 28 days – 70%

7 – 14 days – 90%

Later than 7 days before stay – 100%

If you amend your dates before 2 months prior to arrival, you can do so subject to availability and you will be required to pay the new rate if the rate is higher than the original booking.

Cancellations may be advised by telephone but confirmed in writing.

General Terms of Booking

The property will be inspected and cleaned by owners before arrival and would be appreciated if you leave it was you find it. We do not take a damages deposit but any damage must be covered at your expense. A full Inventory is available on request and this inventory is checked at the end of each rental period.

We do not include holiday cancellation insurance. You may wish to consider taking out your own insurance in case of last minute cancellations.

All bedlinen is supplied, towels, travel cot, a high chair and one basket of logs for the fire are also provided (Evanton).

We reserve the right to enter the accommodation for the purpose of urgent repairs or maintance at anytime. We cannot take responsibility for any matter outside our control, ie damage, injury, delays ,or loss in connection with your holiday arising directly from mechanical or electrical breakdown, inclement weather ,flood, fire ,temporary invasion of pests etc or nuisance caused by neighbouring properties.

We reserve the right to request guest leave early if the cause disturbance to neighbours or damage to property.

Opening dates: We are open all year round!

Checking in time is 3pm, Check out time 10am.

Smoking: All rooms are non-smoking and request that no candles are lit in the rooms for fire health and safety.

Dogs: Regrettably we are unable to accommodate dogs.

The Guests are responsible for the keeping property keys safe, in the event of loss a charge of £100 will be incurred.